Effective Date: 26-06-2023
At Mensmod, we strive to provide our customers with high-quality products and excellent customer service. We understand that there may be situations where you need to return a product or seek a refund. This Refund and Returns Policy outlines the guidelines and procedures for returning items and obtaining refunds. By making a purchase from us, you agree to comply with the terms outlined in this policy.
- Returns Eligibility
1.1 Unused and Unworn Items To be eligible for a return, the item must be unused, unworn, and in the same condition as when you received it. It should be in its original packaging, with all tags and labels attached.
1.2 Timeframe for Returns You may initiate a return within [number of days] days from the date of delivery. After this period, we may not be able to process your return.
1.3 Non-Returnable Items Certain items are non-returnable, including but not limited to:
- Undergarments (for hygiene reasons)
- Personalized or custom-made items
- Final sale items
- Return Process
2.1 Initiating a Return To initiate a return, please contact our customer support team within the specified return timeframe. You can reach us through info@mensmod.com . Please provide your order number, the item(s) you wish to return, and the reason for the return.
2.2 Return Authorization Once we receive your return request, we will provide you with a return authorization number and detailed instructions on how to proceed with the return.
2.3 Packaging and Shipping Please carefully package the item(s) to be returned, ensuring that they are securely protected. You will be responsible for the return shipping costs, unless the return is due to an error on our part.
2.4 Return Condition Verification Upon receiving the returned item(s), we will inspect them to ensure they meet the eligibility criteria mentioned in Section 1. If the item(s) pass the inspection, we will proceed with the refund process. If they do not meet the criteria, we may be unable to process the return and may return the item(s) to you at your expense.
- Refund Process
3.1 Refund Method Refunds will be issued in the same form of payment used for the original purchase. If the payment was made by credit card, the refund will be credited back to the same credit card account.
3.2 Refund Timing Once the return is approved and the item(s) have been received and inspected, we will initiate the refund process. Please note that it may take up to 7 working days for the refund to be processed and for the funds to appear in your account, depending on your payment provider.
- Exchanges
We currently do not offer direct exchanges for returned items. If you wish to exchange an item, you may return the original item for a refund and place a new order for the desired item.
- Damaged or Defective Items
In the event that you receive a damaged or defective item, please contact our customer support team immediately. We will work with you to resolve the issue promptly by offering a replacement, repair, or refund, depending on the circumstances.
- Contact Us
If you have any questions, concerns, or require further assistance regarding our Refund and Returns Policy, please don’t hesitate to contact our customer support team using the following information:
Email: info@mensmod.com
Phone: [Phone number]
Address: [Physical address]
Thank you for shopping with Mensmod. We appreciate your understanding and cooperation in adhering to our Refund and Returns Policy.
